Customer Service

"Press 1 if you have an account query. Press 2 to change your payment details. Press 3 to cancel your account. Press 4 to speak to an advisor. Press 5 to hear these options again."
She pressed 4.
The same speech was repeated.
She pressed 4 again.
The speech was repeated again.
Were the options wrong?
She pressed 5.
The speech was played once more.
She pressed 1.
The speech...
She hung up.
Her phone rang.
She picked up the receiver: "Hello?"
"Press 1 if you have an account query..."