Call

"Hello, can I speak to your accounts department?"
"What is this regarding?"
"My account."
"Can you be more specific?"
"Am I talking to someone in accounts?"
"No."
"Then why should I tell you anything about my account?"
"Because I'm the one who's going to help you and if you want anything to happen you'll bloody well answer my question. I'm the one in charge in this conversation, you cheeky shit."
"Do you record all your phone calls?"
"Yes."
"I'd like to speak to your complaints department in that case."
"What is this regarding?"